Frequently Asked Questions for Phoenix & Las Vegas Van Rentals
Have questions about renting a van with SprinterVans2u? We've got you covered. Check out our FAQ section to find answers to common queries. If you can't find what you're looking for, feel free to reach out to our friendly team for assistance.
No, rentals include unlimited mileage.
Yes, one-way rentals are available! Let us know your plans, and we'll assist you. Additional fees may apply depending on the drop-off location.
For rentals less than 48 hours, there is a $199 fee. Delivery or pick-up at locations other than our main office will incur additional costs based on the location. You can request a quote before booking. One additional driver is included at no extra cost, but must be registered at the time of booking. Each extra driver costs $10 per day.
If you’re going to be later than 1 hour please call Andy at (619) 647-2030 to make arrangements to avoid further charges.
We recommend booking your van at least 1–2 weeks in advance, especially for weekends and holidays, to ensure you get the van you want.
We provide 24/7 customer support for emergencies or questions during your rental period. Contact us at 619-647-2030.
Our vehicles are regularly maintained, but in the unlikely event of a breakdown, we will assist as best we can. You should contact Mercedes-Benz 24-hour roadside assistance at 1-800-367-6372 if you cannot reach us.
Yes, pets are welcome in select vans with prior approval. A cleaning fee may apply.
No, smoking is strictly prohibited in our vans. Violating this policy will result in a $350 fee for odor and ash removal, along with charges for any loss of rental time.
Yes, our vans are equipped with STARLINK WiFi (available for a small deposit and daily fee) and feature 12V and 120V power outlets. Let us know your requirements when booking, and we'll ensure you're covered.
You can have 1 other driver at no extra cost but must be registered at the time of booking. For any additional drivers, there is a fee of $10 per day.
We understand you want to make your trip unique, but personalizing our vans with decals or chalk paint isn't permitted. A $250 cleaning fee will apply if this policy is not followed.
Yes, a $250 incidental hold will be taken for the reservation and returned when the van returns undamaged and clean.
Renters must be at least 25 years old, have a valid driver’s license, and provide a credit card for the security deposit.
Yes, we provide convenient delivery and pick-up services for an additional fee, depending on your location and distance from Escondido, CA. Plus, enjoy FREE delivery and pick-up at SAN, LAX, and PHX airports!
Yes, but please let us know in advance. Out-of-state travel may require additional documentation or coverage.
We offer free cancellations up to 72 hours before your reservation. Late cancellations or no-shows may be subject to fees.
Collision Damage Waiver (CDW)
Collision Damage Waiver (CDW) coverage is not included in this agreement. You are not obligated to purchase CDW from us and may obtain coverage independently if you choose.
Supplemental Liability Insurance (SLI)
Supplemental Liability Insurance (SLI) is not included in this agreement. You may purchase SLI separately to help protect against third-party claims.
No special license is required. A valid driver’s license and a clean driving record are all that’s needed to rent and drive our vans.
Your rental fee covers unlimited mileage and standard amenities. Extras like delivery, fuel, car seats, coolers, generators, gaming systems, and supplemental insurance may cost a bit more.
Our Sprinter vans can seat up to 15 passengers comfortably. Check each van’s description for exact details and features.