Question 1

Is there a mileage limit?

Accepted Answer

No, rentals include unlimited mileage.

Question 2

Can I rent the van for a one-way trip?

Accepted Answer

Yes, one-way rentals might be available. Just ask us! Additional fees may apply based on the drop-off location.

Question 3

What additional fees should I be aware of?

Accepted Answer

For rentals less than 48 hours, there is a $199 fee. Delivery or pick-up at locations other than our main office will incur additional costs based on the location. One additional driver is included at no extra cost if registered at booking; each extra driver costs $10 per day.

Question 4

What happens if the van is returned later than the designated time?

Accepted Answer

If you’re going to be later than 1 hour please call to make arrangements to avoid further charges.

Question 5

How far in advance should I book my van rental?

Accepted Answer

We recommend booking your van at least 1–2 weeks in advance, especially for weekends and holidays, to ensure you get the van you want.

Question 6

What should I do if I have an issue during my rental?

Accepted Answer

We provide 24/7 customer support for emergencies or questions during your rental period. Contact us at 619-647-2030.

Question 7

What happens if the van breaks down?

Accepted Answer

Our vehicles are regularly maintained, but in the unlikely event of a breakdown, we will assist as best we can. You should contact Mercedes-Benz 24-hour roadside assistance if you cannot reach us.

Question 8

Are pets allowed in the van?

Accepted Answer

Yes, pets are welcome in select vans with prior approval. A cleaning fee may apply.

Question 9

Can I smoke in the vans?

Accepted Answer

No, smoking is not allowed in our vans. If this policy is violated, a fee will be charged for odor and ash removal, plus any loss of rental time.

Question 10

Do the vans come with Wi-Fi and charging ports?

Accepted Answer

Yes, our vans come with STARLINK WiFi for a small deposit and daily fee, plus 12V and 120V power outlets.

Question 11

Can I add additional drivers?

Accepted Answer

You can have one other driver at no extra cost if registered at booking. For any additional drivers, there is a fee per day.

Question 12

Can I decorate the van for my trip?

Accepted Answer

Decorating our vans with decals or chalk paint is not allowed. If this policy is violated, a cleaning fee will apply.

Question 13

Is there an incidental hold for the reservation?

Accepted Answer

Yes, a $250 incidental hold will be taken for the reservation and returned when the van returns undamaged and clean.

Question 14

What are your rental requirements?

Accepted Answer

Renters must be at least 25 years old, have a valid driver’s license, and provide a credit card for the security deposit.

Question 15

Do you offer van delivery and pick-up services?

Accepted Answer

Yes, we offer delivery and pick-up services for an additional fee, based on your location and distance from Escondido, CA, with free airport delivery/pick-up to/from SAN, LAX, and PHX airports.

Question 16

Can I take the van out of state or out of the United States?

Accepted Answer

Yes, but please let us know in advance. Out-of-state travel may require additional documentation or coverage.

Question 17

What is your cancellation policy?

Accepted Answer

We offer free cancellations up to 72 hours before your reservation. Late cancellations or no-shows may be subject to fees.

Question 18

Is insurance included?

Accepted Answer

Collision Damage Waiver and Supplemental Liability Insurance are not included; you may obtain coverage independently if you choose.

Question 19

Do I need a special license to drive a Sprinter van?

Accepted Answer

No special license is required. A valid driver’s license and a clean driving record are all that’s needed to rent and drive our vans.

Question 20

What do I get with the rental price?

Accepted Answer

Your rental fee covers unlimited mileage and standard amenities. Extras like delivery, fuel, car seats, and supplemental insurance may cost extra.

Question 21

How many people can fit in your vans?

Accepted Answer

Our Sprinter vans can seat up to 15 passengers comfortably. Check each van’s description for exact details.

Frequently Asked Questions for Phoenix & Las Vegas Van Rentals